FAQs

FAQs - Frequently Asked Questions

How do I contact Brochure Source? 

Our printing experts may be contacted by email or telephone.

General Inquiry Email: info@brochuresource.ca

Greater Toronto Area (905) 49-PRINT (905-497-7468)
Toll-free Canada Wide 1 (888) 416 2726
Monday to Friday, 9 am to 5 pm EST.

Where is Brochure Source located?
Brochure Source is located in Toronto, Ontario. Our main press is located in Mississauga, Ontario, with satellite presses located in Markham Ontario, and Quebec.

Where do you ship to?
Brochure Source currently services print customers from coast-to-coast, across Canada, in every province from Newfoundland to British Columbia. Through our volume, we have managed to negotiate discount shipping rates that are very competitive. We ship across Canada on a daily basis.

Can I pick-up my order myself? 

All orders are shipped via UPS. Production times vary product to product.

What is your turnaround time?

• Most brochures are 4 - 5 days
• Most postcards & business cards ship within 48 - 72 hrs, when submitted by 11am
• We can service requests for same day shipping, or even faster turnaround - if you're in a rush, give us a call!
• Custom items, allow at least 5 – 12 business days for production. Custom items include Pocket Folders, items requiring saddle-stitching / bindery services, and items requiring special die-cuts & non-traditional folds / scoring. 

Please note all times are estimates, and our printing & shipping dates are not guaranteed.

What do you mean by ‘full colour’? Do you accept PANTONE colours? 

‘Full colour’ refers to industry standard 4-colour CMYK process printing. Pricing does not reflect the inclusion of PANTONE colours, which will alter costs and must be quoted separately. To adhere to the pricing structure quoted on this site, do not include PANTONE values in your submitted file. Submissions should use the CMYK colour system, only.

Do I receive a proof?
We only accept PDFs for printing – hence, your submitted PDF is your proof – review it carefully! Upon request, we can email a digital press-proof with 'printer's marks'.

Brochure Source is not responsible for any conceptual, design, spelling, resolution, or layout issues of submitted files. The quality of the printed product is limited to the suitability of all graphics / photos / line art & images that are supplied.

What is a minimum order?
Minimum orders vary by product, but you can order as few as 25 items! We have pricing for printing available for all budgets.

Do you provide Custom Quotes? I don’t see what I’m looking for.
Yes. However, we would highly encourage you to base your design on one of our pre-existing product-sizes / templates. You will be ahead in time & possibly cost.
For a custom quote please email info@brochuresource.ca

Do you offer Graphic Design services? 
Yes. We have a team of professional, experienced Graphic Designers ready to assist with your next design requirement. Our design rate is $55/ hr. Our designers will work with you personally to ensure your satisfaction with the final product. 

What if I am not happy with my product? Can I return it?
For design problems, we cannot accept returns, and all sales are final – however, if you respect our submission guidelines, there should be no problems. For best results, we recommend you use the services of a professional graphic designer.

If you feel that your problem is a technical printing issue, and not a design issue, certainly contact us right away (within 7 days of receipt) and we will investigate your concerns. If the problem is caused by a technical printing issue, we will reprint your order.

Brochure Source is not responsible for any conceptual, design, spelling, resolution, or layout issues of submitted files. The quality of the printed product is limited to the suitability of all graphics / photos / line art & images that are supplied. 

Answer

Files shoud be PDF - CMYK - 300 dpi.